Family and Children Services of Nashville operates a Crisis Call Center. When calls come in, call takers use a form to indicate the various issues the individual is experiencing:
For individuals experiencing multiple issues, the issues are grouped together into a single cell, making analysis of individual issues challenging. Our class was tasked with parsing data from various 'CRISIS Issues` columns to allow deeper investigation of each individual issue. From there, we were asked to explore, analyze and visualize the data to help FCS gain insight into their data.
A google sheets presentation of analysis and recommendations.
This was a full class project completed with real data from a real client. While I did perform some analysis, I also worked in a project management capacity for this project. It was my job to set class deadlines, schedule presentation walk-throughs, and ensure quality, consistency, completeness, and logical flow in our presentation.
Python: Data cleaning, exploration, analysis and visualization
Google Slides: Team presentation building
(Presentation is also available in this repo as a pdf)