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deploy-integration-add.md

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100 lines (70 loc) · 4.3 KB
copyright lastupdated subcollection
years
2015, 2020
2020-11-13
assistant

{:shortdesc: .shortdesc} {:new_window: target="_blank"} {:external: target="_blank" .external} {:deprecated: .deprecated} {:important: .important} {:note: .note} {:tip: .tip} {:pre: .pre} {:codeblock: .codeblock} {:screen: .screen} {:javascript: .ph data-hd-programlang='javascript'} {:java: .ph data-hd-programlang='java'} {:python: .ph data-hd-programlang='python'} {:swift: .ph data-hd-programlang='swift'} {:video: .video}

Adding integrations

{: #deploy-integration-add}

To deploy your skill, add it to an assistant, and then add integrations to the assistant that publish your bot to the channels where your customers go for help. {: shortdesc}

Add an integration

{: #deploy-integration-add-task}

There is currently no way to pass an ongoing conversation from one integration channel to another. {: important}

Follow these steps to add integrations to your assistant:

  1. Click the Assistants icon Assistants menu icon.

  2. Click to open the tile for the assistant that you want to deploy.

  3. Go to the Integrations section.

    Why do I have Preview link and Web chat integrations? These integrations are provisioned for you automatically (unless you choose not to enable them).

    The preview link embeds your assistant as a simple chat widget in an IBM-branded web page where you can test your assistant.

    The web chat is a chat window that you can embed in one or more pages on your website to share your assistant with your customers.

  4. Click Add integration.

  5. Click the tile for the channel with which you want to integrate the assistant. The options include:

    Service desk integrations:

  6. Follow the instructions that are provided on the screen to complete the integration process.

After you integrate the assistant, test it from the target channel to ensure that the assistant works as expected.

Plus or Premium plan only For environments where private endpoints are in use, keep in mind that these integrations send traffic over the internet. For more information, see Private network endpoints. {: note}

How service desk platform integrations work

{: #deploy-integration-service-desk-integrations}

Watch this 3-minute video to learn more about integrating your assistant with a service desk platform, such as Intercom.

Overview of how service desk integrations work{: video output="iframe" id="youtubeplayer" frameborder="0" width="560" height="315" webkitallowfullscreen mozallowfullscreen allowfullscreen}

To learn about how service desk integrations with your assistant can benefit your business, read this blog post{: external}.

Integration limits

{: #deploy-integration-add-limits}

The number of integrations you can create in a single service instance depends on your {{site.data.keyword.conversationshort}} plan.

Service plan Integrations per assistant
Premium 100
Plus 100
Standard (legacy) 100
Plus Trial 100
Lite 100
{: caption="Service plan details" caption-side="top"}