Create Ticket

Description : To create a ticket in faveo HELPDESK

5. URL: api/v1/helpdesk/create

Parameters :

Name	Data Type	Required/Optional	Description
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls. To make it required login to Admin panel and go to API setting and make it mandatory
user_id	String	Optional	id of the user
subject	String	Required	Subject of the ticket
body	String	Required	Body of the ticket
helptopic	String	Required	Help topic of the ticket
sla	String	Required	Sla of the ticket
dept	String	Optional	id of the department
token	String	Required	token generated for a user
first_name	String	Required	First name of the requester
last_name	String	Required	Last name of the requester
phone	String	Optional	Phone number of the requester
code	String	Required if phone is not null, else optional	country code of the requestor
mobile	String	Optional	mobile number of the requester
duedate	String	Optional	Due date for the ticket
email	String	Required	Email of the requester

HTTP Method : POST

Response Format : JSON

Response : Returns the success response after the ticket has been creaetd

URL Request Example : http://productdemourl.com/community/public/api/v1/helpdesk/create?subject=test ticket&body=test demo ticket&helptopic=1&sla=1&priority=1&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMDk0MjIsImV4cCI6MTUzNTAwOTY2MiwibmJmIjoxNTM1MDA5NDIyLCJqdGkiOiJScU5IdExHRTM3Wmk4NnF4Iiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.0ZrpyuzhtSZh3yS7j4F4fRRTt7CksCDAqize_dxPwvQ&first_name=demo&last_name=user&email=user@gmail.com&phone=123456789&code=91

JSON Response Example :

Success Response :

{
    "response": {
        "ticket_id": 114,
        "message": "Ticket created successfully!"
    }
}

Some Common Error :

Error Response : If the token is expired

{
“error":"Token has expired"
}

If any required field is missing

{
    "success": false,
    "errors": {
        "first_name": [
            "The first name field is required."
        ]
    }
}

If country code not provided while mobile number is provided

{
    "response": {
        "fails": "Code is required with phone/mobile number.",
        "phonecode": 91,
        "country_code_error": 1
    }
}