Znuny Config Item Notification

• Send Config Item Notification Upon Reach Alert Date Time (Email / Telegram).
• Based on Znuny 7.0.x

To use Email notification only, skip no 1, 2 and 3.

1. A telegram bot must be created by chat with @FatherBot and obtain the token via Telegram.

2. Create the 'CI Telegram Notification' via Import Ready2Adopt web service at Admin > Web Services.

3. Update the telegram bot token at the created webservice.

   a) Znuny as requester > Network transport (HTTP::REST) > Configure

   b) Endpoint : https://api.telegram.org/bot<TELEGRAM_BOT_TOKEN>

    e.g: https://api.telegram.org/botABCDEGH823742734984HJDFHhsdjghjjd
   

   c) Save and finish

4. .OPM will automaticall create New General Catalog class with its item name. Do check.
   If not, manually create via Admin > General Catalogue > Add Catalogue Class.

    	Catalog Class: ITSM::ConfigItem::AlertType
    	Item Name: Email
    	Item Name: Telegram
   

   

5. Update CMDB class definition with additional field via Admin > Config Items > Class.

    - Key: AlertDateTime
      Name: Alert Date Time
      Searchable: 1
      Input:
        Type: DateTime
        YearPeriodPast: 0
        YearPeriodFuture: 2
      CountMin: 0
      CountMax: 1
      CountDefault: 0
      Sub:
      - Key: AlertType
        Name: Alert Type
        Input:
          Type: GeneralCatalog
          Class: ITSM::ConfigItem::AlertType
          Required: 1
      - Key: AlertReceiver
        Name: Receiver (Email/Telegram Chat ID)
        Input:
          Type: Text
          Size: 50
          MaxLength: 100
          Required: 1
   

6. These field should be available at your new or edit CI screen.
   Do fill in Alert Date Time and Alert Type (Email/Telegram) and the Receiver.

    If Alert Type = Email, Alert Receiver must be email address (single value). 
    If Alert Type = Telegram, Alert Receiver must be Telegram Chat ID (single value). 
   

   

7. Upon submit, it will be add to the task scheduler.

   

8. Result