GitBook: [#347] Improvement: warning of implications of reopening one…

… OC rather than opening new order cycles #31
openfoodfoundation · Jul 12, 2022 · ed8e98a · ed8e98a
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diff --git a/.gitbook/assets/pop up in checkout.jpg b/.gitbook/assets/pop up in checkout.jpg
diff --git a/README.md b/README.md
@@ -1,16 +1,16 @@
 # Welcome to the OFN User Guide
 
-| Language version                                          | Link to the user guide                                                                                                                               |
-| --------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
-| ![](.gitbook/assets/capture-du-2019-09-26-00-38-19.png)   | _You are reading the English version !_                                                                                                              |
-| ![](.gitbook/assets/capture-du-2019-09-26-00-38-01.png)   | [Accéder à la version française du guide utilisateur Open Food Network](https://guide.openfoodnetwork.org/v/fr/)                                     |
-| ![](.gitbook/assets/capture-du-2019-09-26-00-37-35.png)   | [Accediu a la versió catalana de la guia d'usuari de Open Food Network](https://guia.katuma.org)                                                     |
-| ![](.gitbook/assets/turkey.jpg)                           | [Open Food Network Kullanım Kılavuzunun Türkçe versiyonu için burayı ziyaret edin](https://kilavuz.acikgida.com)                                     |
-| ![](.gitbook/assets/brazil-flag-image-free-download.jpg)  | [Visite aqui para a versão em português do Guia do Usuário da Open Food Network](https://guia.openfoodbrasil.com.br)                                 |
-| ![](.gitbook/assets/russia.jpg)                           | [Руководство пользователя Russian Open Food Network находится здесь.](https://guide.openfoodnetwork.ru)                                              |
-| ![](.gitbook/assets/flagge-spanien.jpg)                   | [Accesar a la versión en español de la Guía de Usuarias de Open Food Network](https://app.gitbook.com/@ofn-user-guide/s/ofn-user-guide-master/v/es/) |
-| ![](.gitbook/assets/flagge-deutschland.jpg)               | [Lesen Sie hier die deutsche Version des OFN Benutzerhandbuchs](https://app.gitbook.com/@ofn-user-guide/s/ofn-user-guide-master/v/deutsch/)          |
-| ![](<.gitbook/assets/bandiera italia.png>)                | [Accedi alla versione in italiano della Guida agli utenti di Open Food Network](https://guide.openfoodnetwork.org/v/it/)                             |
+| Language version                                                                         | Link to the user guide                                                                                                                               |
+| ---------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
+| <img src=".gitbook/assets/capture-du-2019-09-26-00-38-19.png" alt="" data-size="line">   | _You are reading the English version !_                                                                                                              |
+| <img src=".gitbook/assets/capture-du-2019-09-26-00-38-01.png" alt="" data-size="line">   | [Accéder à la version française du guide utilisateur Open Food Network](https://guide.openfoodnetwork.org/v/fr/)                                     |
+| <img src=".gitbook/assets/capture-du-2019-09-26-00-37-35.png" alt="" data-size="line">   | [Accediu a la versió catalana de la guia d'usuari de Open Food Network](https://guia.katuma.org/)                                                    |
+| <img src=".gitbook/assets/turkey.jpg" alt="" data-size="line">                           | [Open Food Network Kullanım Kılavuzunun Türkçe versiyonu için burayı ziyaret edin](https://kilavuz.acikgida.com/)                                    |
+| <img src=".gitbook/assets/brazil-flag-image-free-download.jpg" alt="" data-size="line">  | [Visite aqui para a versão em português do Guia do Usuário da Open Food Network](https://guia.openfoodbrasil.com.br/)                                |
+| <img src=".gitbook/assets/russia.jpg" alt="" data-size="line">                           | [Руководство пользователя Russian Open Food Network находится здесь.](https://guide.openfoodnetwork.ru/)                                             |
+| <img src=".gitbook/assets/flagge-spanien.jpg" alt="" data-size="line">                   | [Accesar a la versión en español de la Guía de Usuarias de Open Food Network](https://app.gitbook.com/@ofn-user-guide/s/ofn-user-guide-master/v/es/) |
+| <img src=".gitbook/assets/flagge-deutschland.jpg" alt="" data-size="line">               | [Lesen Sie hier die deutsche Version des OFN Benutzerhandbuchs](https://app.gitbook.com/@ofn-user-guide/s/ofn-user-guide-master/v/deutsch/)          |
+| <img src=".gitbook/assets/bandiera italia.png" alt="" data-size="line">                  | [Accedi alla versione in italiano della Guida agli utenti di Open Food Network](https://guide.openfoodnetwork.org/v/it/)                             |
 
 **This user guide is designed to help you get the most out of the Open Food Network platform to support the operation of local food enterprises and “short food chains” wherever you live.**
 

diff --git a/basic-features/orders/create-orders-manually.md b/basic-features/orders/create-orders-manually.md
@@ -8,8 +8,8 @@ There you are then lead through a step-by-step process to place the order:
 
 ![](../../.gitbook/assets/manorder2.jpg)
 
-Firstly you will be prompted to select the distributor that the order will be placed with.   
-Next you will need to select the order cycle that you want the order to be placed in. You choice of order cycle will dictate which products will be available to be added into the order and the fees applied.  
+Firstly you will be prompted to select the distributor that the order will be placed with. \
+Next you will need to select the order cycle that you want the order to be placed in. You choice of order cycle will dictate which products will be available to be added into the order and the fees applied.\
 You will then be redirected to the following page where you can select products. You must type at least the first 3 characters of the product for it to appear as an option in the drop down list:
 
 ![](../../.gitbook/assets/manorder3.jpg)
@@ -18,17 +18,17 @@ After finding the product you'd like to order, enter the quantity and click the
 
 ![](../../.gitbook/assets/manorder4.jpg)
 
-Once a product is added you can edit \(quantity for example\) by selecting the pen and paper icon to the right of the item:
+Once a product is added you can edit (quantity for example) by selecting the pen and paper icon to the right of the item:
 
 ![](../../.gitbook/assets/manorder5.jpg)
 
 After editing any aspect of the cart, click **update and recalculate fees** to update the price.
 
-The next step is to add in the customer’s details \(right hand menu, second option down\). If it is a customer who is on your customer list, you can select them from the dropdown menu, otherwise you can fill in the customer’s details details and check them out as a guest.
+The next step is to add in the customer’s details (right hand menu, second option down). If it is a customer who is on your customer list, you can select them from the dropdown menu, otherwise you can fill in the customer’s details details and check them out as a guest.
 
 ![](../../.gitbook/assets/manorder6.jpg)
 
-Click **Update** and go back to Order Details \(top option on right hand menu\).  You will now be able to select a shipping method for the customer.
+Click **Update** and go back to Order Details (top option on right hand menu).  You will now be able to select a shipping method for the customer.
 
 ![](../../.gitbook/assets/manorder7.jpg)
 
@@ -43,8 +43,8 @@ The final step is to add the customer’s payment method.  This is found from th
 ![](../../.gitbook/assets/manorder8.jpg)
 
 {% hint style="warning" %}
-Note, if you opt for a [payment method](../shopfront/payment-methods.md) provided by **Stripe** then you will be directed to input the customer's card details.  
- ![](../../.gitbook/assets/stripeextra.jpg)  
+Note, if you opt for a [payment method](../shopfront/payment-methods.md) provided by **Stripe** then you will be directed to input the customer's card details.\
+&#x20;<img src="../../.gitbook/assets/stripeextra.jpg" alt="" data-size="original"> &#x20;
 {% endhint %}
 
 {% hint style="danger" %}
@@ -58,8 +58,7 @@ Best practice is to complete the above form directly into a computer/tablet/mobi
 {% hint style="danger" %}
 You will not be able to opt for a [Payment Method](../shopfront/payment-methods.md) provided by **PayPal** for an order created manually.
 
-![](../../.gitbook/assets/paypalnewpayment%20%281%29.jpg) 
+<img src="../../.gitbook/assets/paypalnewpayment (1).jpg" alt="" data-size="original">&#x20;
 {% endhint %}
 
 Clicking **update** will finalise this order and send an email confirmation to the customer.
-
diff --git a/basic-features/shopfront/order-cycle/order-cycles-for-hubs.md b/basic-features/shopfront/order-cycle/order-cycles-for-hubs.md
@@ -111,11 +111,19 @@ For complex models, the coordinator may wish to add different fees to all produc
 
 Click **Save** to schedule the order cycle. If the opening date has already passed, your shop is instantly open! If you are not ready to open right away, enter dates in the future, which you can change later.&#x20;
 
-For periodic, repetitive order cycles, you can copy an existing order cycle and change the dates, to make the process quicker. See below.
+For periodic, repetitive order cycles, you can copy an existing order cycle and change the dates, to make the process quicker. Select the icon with two sheets of paper to the right of the table as highlighted below:
 
 ![](../../../.gitbook/assets/occpy.jpg)
 
-Order cycles will display as green when they are active, yellow when scheduled for a future date, and grey when they have closed. When an order cycle close over one month ago, it will no longer display on this list. To view all of your past order cycles click ‘show more’ at the top of the list.
+Order cycles will display as green when they are active, yellow when scheduled for a future date, and grey when they have closed. If an order cycle closed over one month ago, it will no longer display on this list. To view all of your past order cycles click **show 30 more days** or **show 90 more days** at the bottom of the list.
+
+{% hint style="warning" %}
+Re opening an order cycle to re open a shopfront can cause confusion at customer checkout, see the warning shown below. For periodically opening shopfronts, duplicate or create new order cycles each time you open the shop rather than editing the open and close dates of one order cycle.
+{% endhint %}
+
+Customers will be advised when they have already ordered in an order cycle, even if the order cycle was closed for some time before being reopened:
+
+![](<../../../.gitbook/assets/pop up in checkout.jpg>)
 
 ## **‘Notify Producers’ Button**
 

diff --git a/basic-features/shopfront/order-cycle/order-cycles-for-producers.md b/basic-features/shopfront/order-cycle/order-cycles-for-producers.md
@@ -73,3 +73,11 @@ For periodic, repetitive order cycles, you can copy an existing order cycle and
 ![](<../../../.gitbook/assets/occpy (1).jpg>)
 
 Order cycles will display as green when they are active, yellow when scheduled for a future date, and grey when they have closed. If an order cycle closed over one month ago, it will no longer display on this list. To view all of your past order cycles click **show 30 more days** or **show 90 more days** at the bottom of the list.
+
+{% hint style="warning" %}
+Re opening an order cycle to re open a shopfront can cause confusion at customer checkout, see the warning shown below. For periodically opening shopfronts, duplicate or create new order cycles each time you open the shop rather than editing the open and close dates of one order cycle.
+{% endhint %}
+
+Customers will be advised when they have already ordered in an order cycle, even if the order cycle was closed for some time before being reopened:
+
+![](<../../../.gitbook/assets/pop up in checkout.jpg>)
diff --git a/complementary-tools-software/communication.md b/complementary-tools-software/communication.md
@@ -5,7 +5,7 @@ A good way of keeping in touch with customers and potential customers is to set
 * a monthly newsletter on the progress of your enterprise, new products, news from producers, etc.
 * an email notification each time a new sales cycle is launched.
 
-One of the most common tools online today is [Mailchimp](https://mailchimp.com), so here are some tips and tricks for using Mailchimp to send your newsletters.
+One of the most common tools online today is [Mailchimp](https://mailchimp.com/), so here are some tips and tricks for using Mailchimp to send your newsletters.
 
 {% hint style="danger" %}
 Be sure to follow local legal guidelines when storing and processing customer contact information.  For EU regulations see [here](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/).

diff --git a/hub-management-tips/how-tos/how-to-create-gift-vouchers.md b/hub-management-tips/how-tos/how-to-create-gift-vouchers.md
@@ -39,7 +39,7 @@ Example:
 
 ![](../../.gitbook/assets/1.png)
 
-This voucher was made using the free online software [Canva](https://www.canva.com).
+This voucher was made using the free online software [Canva](https://www.canva.com/).
 
 ### Step Three