Znuny GmbH - Enterprise Services
Change the repository type filter
All
Repositories list
71 repositories
- Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.
- This package contains the functionality to enable dynamic fields in the ticket customer view.
- Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
Znuny-PrimarySecondary
PublicWith the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.- Znuny code quality checker.
- URL-CTI Support for incoming calls.
- A Google Maps integraton. A visualiation of your customers in a dashboard plugin.
- This package contains the functionality to set time units in processes without displaying article field.
- An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.
- With this extention you will be able to add external links to OTRS agent and customer navigation bar.
GeneralCatalog
PublicITSMChangeManagement
Public- Provide a second phone and email ticket create screen with own config settings.
- A module to enable escalation suspension.
otrs-sopm
PublicImportExport
Public- This package contains the functionality to download all ticket or article attachments as a single zip file.
Znuny-Search
Public- PostMaster filter to prevent ticket status changes by out-of-office messages.
SystemMonitoring
PublicThis module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…ITSMCore
PublicITSM
PublicThis package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.