Update metrics: track forum post tags, message channel category #307
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
The Star Helper admin work has shown me that we could more effectively use our metrics to drive activity-based segments of the community if we can segment activity by channel group, i.e. by asking for a chart of the top 25 posters by message volume in the "Need Help" channel category, vs pulling out individual channel IDs to build the same chart.
Similarly, we could use channel tags to monitor usage of different tags. Right now we don't make much use of forums, but we're exploring a change to help channels that would more strongly emphasize them.