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Open is just the browser on the file, it's equivalent to you pasting the link in the browser.
Show is a web interface that opens the file but also adds a few features, like playing files in sequence, shuffle, and more.
HFS is not responsible for playing, it just asks the browser to play the file. If it doesn't play, 99% is because the browser doesn't support it, and you cannot fix that. File extension is not the only variable, because inside an mp4 file (for example) you can have different codecs, and only some are supported. Check Chrome's and Firefox's supported formats.
Maybe you are used to services provided by some company, where you share data using their address.
With HFS there's no such company in between, you are the server, so people reach you by your address.
If you don't like the numeric IP address, you can get a domain, which is just an alias for your IP. Some are free, some aren't. HFS doesn't offer domains, you can google for it. After you get one, refer to our guide to set it in HFS.