Implement new appeals policy (#351)

This PR implements a new Appeals Policy currently under discussion by
the Admin Team for Wizard's Den servers.

src/en/community/admin/wizards-den-banning-policy.md

@@ -22,7 +22,7 @@ Permanent bans should typically only be placed as the result of an unsuccessful
 
 ### Voucher Bans
 
-Voucher bans should typically only be placed as the result of an unsuccessful appeal of an indefinite ban. Except for cases of ban evasion, a vote by the admin team is required to place a voucher ban. Placing a voucher ban may be an option in a vote for the appeal. Unless the prior indefinite bans were solely for contacting the player, it is recommended that any indefinite ban after a prior indefinite ban within 6 months of the date of the current ban be upgraded to a voucher ban.
+Voucher bans should typically only be placed as the result of an unsuccessful appeal of an indefinite ban. Except for cases of ban evasion, a vote by the appeals team or the admin team as a whole is required to place a voucher ban. Placing a voucher ban may be an option in a vote for the appeal. Unless the prior indefinite bans were solely for contacting the player, it is recommended that any indefinite ban after a prior indefinite ban within 6 months of the date of the current ban be upgraded to a voucher ban.
 
 # Banning Guidelines
 
@@ -277,103 +277,69 @@ No modifiers apply. Only the prior RDM offense is relevant because it is the onl
 
 # Appeals
 
+## Appeals Team
+
+The Appeals Team is a group of admins within the Admin Team specifically tasked with handling ban appeals. Their members are appointed, and removed via Admin Team Votes. Any member of the Appeals Team is capable of handling any appeal on their own. Head game admins are always members of the Appeals Team.
+
+An Appeals Team vote is required before placing a Voucher Ban as the outcome to an appeal. An absolute majority of its members must vote for a voucher in order for it to be applied. Should this not be met, but the voucher option holds a relative majority then the ban shall be reduced to 6 months.
+
+Any member of Appeals Team may put an appeal to a vote within the Appeals Team, or the admin team as a whole instead of handling it on their own. The Admin Team is competent to decide on anything a singular member, or the Appeals Team as a whole is competent to decide. A vote within the entire Admin Team is required where a Permanent Ban is considered.
+
 ## Appeals of Incorrect Bans
 
-Unless the ban was an upgrade resulting from an unsucessful appeal, if an appeal disputes the events which were used to justify the ban, the first appeal of a voucher or permanent ban may only be declined after it has been verified that it was appropriately placed.
+Unless the ban was an upgrade resulting from an unsucessful appeal, if an appeal disputes the events which were used to justify the ban, the first appeal of a voucher or permanent ban may only be declined after it has been verified that it was appropriately placed. 
 
 ## Appeal Hijacking
 
-If an appeal is currently assigned to someone, it is generally best to let them finish processing the it. Cases where it may be acceptable to "hijack" an appeal are:
+If an appeal is currently assigned to someone, it is generally best to let them finish processing it. Cases where it may be acceptable to "hijack" an appeal are:
 - the processor has not responded to the appeal recently,
 - the processor has somehow indicated that they are not going to process the appeal, or
 - a head game admin has told you that you can process the appeal.
 
-## Processing by Trial Admins
+## Processing by non-Appeal Team Members
 
-Trial admins may only process appeals if each action they take, excluding internal discussions, is checked and approved by a supervising propermin before being taken. Supervising propermins are responsible for ensuring that the appeals are processed appropriately, including ensuring that the trialmin performs appropriate investigation of the ban if they are also performing that part of the processing.
+Game Admins and Trial Game Admins may not process appeals without the supervision of an Appeals Team Member. Before an outcome can be made it must be approved by the supervising Appeals Team member.
+The only exception to this is when an admin reduces or removes their own ban.
 
-## Appeal Procedure
+## Appealling the same ban multiple times 
+
+After an appeal, a banned player with a correctly handled appeal is only entitled to appeal their ban again if the ban is an Indefinite Ban, or a Voucher Ban. Typically the wait period between attempts is 6 months. 
+
+A player with a temporary ban may be told when they can appeal again by the processing admin. This is at the processing admin's discretion, but is typically 2 weeks or double the waiting period for the previous appeal.
 
-### Standard Procedure
+A player may have their appeal reviewed again or be allowed to submit a new appeal regardless of any waiting period if their appeal was handled improperly(e.g. The Handling Appeals Team member relied on incorrect facts). This may only be authorized by a head game admin following a successful complaint.
 
-1. Check appeal format.
-3. Checking for ban evasion and denying the appeal if it is found is highly recommended, but not required.
-4. If you placed the ban, you can not continue processing the appeal.
-5. Collect information
+If a ban appeal is handled by the banning admin and the ban is not fully removed then the banned player may appeal again immediately.
+
+## Appeal Procedure
+
+1. Check for ban evasion. If found deny the appeal.
+2. If the ban has expired you may, but are not required to, deny the appeal.
+3. If you are not the banning admin, an Appeals Team Member or under the supervision of an Appeals Team member you may not process the appeal.
+4. If you placed the ban, you are only allowed to process the appeal if you intend to remove or reduce the ban. 
+5. If the appeal is extremely low effort, or a "troll appeal" deny the appeal. An appeal is considered to be low effort if it meets any of the following critera:
+    - The appeal is clearly the output of an LLM such as ChatGPT.
+    - The appellant is clearly not expecting their appeal to be accepted, and made it simply to troll. 
+    - The appeal is incomprehensible or written in a language other than English.
+    - The appeal has such little effort put into it that no other outcome can be derived from it but to close it.
+6. Collect information
 	1. Check the player's history of appeals.
 	2. Make a reasonable attempt to verify any claims made in the appeal by the player, or accept them to be true.
 	3. Check the player's note and ban history.
-	4. Reading the ahelp that led to the ban is highly recommended.
+	4. Read the ahelp that led to the ban if it exists.
 	5. Attempt to contact the banning admin.
 	6. Ask the player questions that are important for the processing of the appeal.
 	7. Attempt to allow the player to respond to information which will be considered in the appeal that it would be unfair to not allow them the opportunity to address.
-7. Run a vote
-	- An attempt to contact the banning admin must have been made prior to starting a vote. A ping in #game-admin-appeals-meta notifying them about the appeal and 24 hours of time to respond is considered to be a sufficient attempt.
+7. If Applicable, Run a vote
  	- Votes must run at least 24 hours unless the net vote criteria is met.
 	- Votes must not be closed if there is ongoing discussion unless the net vote criteria is met.
 	- Votes must be made in one of the designated internal appeals discussion channels.
 	- Votes should present as much relevant information as possible.
 	- Votes should indicate if the ban is within guidelines, preferably by presenting the guideline range for the ban.
-8. If the result is to upgrade the ban, deny the appeal and inform the player of the upgrade on the appeal's thread. The player must be told how and when they can appeal again, or explicitly that they cannot appeal again.
-9. If the result is to deny the appeal, deny the appeal.
-	- The player should be told when they can re-appeal. This should typically be double the time they were given for the last appeal for the same ban, or two weeks if there was no prior appeal for the same ban.
-10. Check for ban evasion and deny the appeal if it is found.
-11. If the result is to reduce the ban, replace the ban with a ban with the reduced length, tell the player the details of the reduction, and mark the appeal as accepted.
-12. If the result is to remove the ban, tell the player that the appeal has been accepted and accept the appeal.
-
-### Net Vote Expedited Processing
-
-This is an optional expedition to votes done under the standard procedure that can be used at the discretion of the processing admin.
-
-Net votes cannot result in an upgrade to a voucher ban or to a permanent ban.
-
-If an appeal is being processed using the standard procedure, votes can be processed earlier than 24 hours, even if discussion is ongoing. To do this, the vote must have at least 10 "net votes" for the winning option. Net votes are only possible when all vote options which affect the outcome of the appeal are distinct rather than on a spectrum. Distinct options are ones where voters are unlikely to be equally in favor of multiple options. Remove/reduce/deny and Remove/reduce/voucher votes are both considered to have only distinct options. A vote with multiple options for how long to reduce a ban to is not considered distinct, even if each option is split into its own yes/no vote. This means that a Remove/reduce/deny vote cannot be processed early if there is also an ongoing vote for the reduction time, even if they are separate votes, unless the net vote is to remove the ban or deny the appeal.
-
-To calculate the number of net votes, subtract the total number of votes for all other options from the winning option. The processing admin's vote can be included. Staging votes, votes made to make an option easily available for voters, can not be included.
-
-#### Net Vote Examples
-
-In these examples, the vote numbers are remove/reduce/voucher.
-
-- 4/5/2 = no positive net votes, can not process based on net votes
-- 2/6/2 = 2 net votes for reduce, can not process based on net votes because the threshold has not been met
-- 3/1/1 = 1 net vote for remove, can not process based on net votes because the threshold has not been met
-- 0/0/5 = 5 net votes for voucher, can not process based on net votes because the threshold has not been met and the winning option is to voucher
-- 10/0/15 = 5 net votes for voucher, can not process based on net votes because the threshold has not been met and the winning option is to voucher
-- 14/0/3 = 11 net votes for remove, qualifies for expedited processing due to net votes
-
-### Speedy Appeal Procedure
-
-This is an optional alternate procedure that can be used at the discretion of the processing admin if at least one of the criteria are met:
-- the ban is a temporary ban and the player indicated on the appeal that they are ok with it being processed without a vote,
-- the ban length is less than or equal to 14 days,
-- this appeal is older than 7 days and no other admin is handling the appeal, or
-- the result of the appeal is obvious.
-	- Similar appeals of bans for similar situations are almost always accepted.
-	- So little effort was made in the appeal, that it is improbable it would be accepted.
-
-The speedy appeal procedure does not allow upgrades to voucher or permanent bans due to the voting requirement those bans have.
-
-1. Check appeal format.
-3. Checking for ban evasion and denying the appeal if it is found is highly recommended, but not required.
-4. If you placed the ban, you can not continue processing the appeal.
-5. Collect information
-	1. Check the player's history of appeals.
-	2. Make a reasonable attempt to verify any claims made in the appeal by the player, or accept them to be true.
-	3. Check the player's note and ban history.
-	4. Reading the ahelp that led to the ban is highly recommended.
-	5. Attempt to contact the banning admin.
-	6. Ask the player questions that are important for the processing of the appeal.
-	7. Attempt to allow the player to respond to information which will be considered in the appeal that it would be unfair to not allow them the opportunity to address.
-7. Make a determination on the desired outcome, then use #game-admin-appeals-meta to find another admin that agrees with processing it using that speedy outcome.
-   	- The second admin must not be the banning admin.
-   	- The second admin must agree with both the outcome of the appeal and with the decision to use the speedy appeal procedure.
-   	- If you are aware of any admin who disagrees with your proposed outcome or with the decision to use the speedy appeal procedure, a hidden post must be made on the appeal itself indicating that speedy processing is contested, and the appeal must be processed using the standard procedure.
-8. If the result is to deny the appeal, deny the appeal.
-	- The player should be told when they can re-appeal. This should typically be double the time they were given for the last appeal for the same ban, or two weeks if there was no prior appeal for the same ban.
-	- Use the "Speedy Appeal" saved action to notify the player of the process that was used.
-9. Check for ban evasion and deny the appeal if it is found.
-10. If the result is to reduce the ban, replace the ban with a ban with the reduced length, tell the player the details of the reduction, and mark the appeal as accepted.
-	- Use the "Speedy Appeal" saved action to notify the player of the process that was used.
-11. If the result is to remove the ban, tell the player that the appeal has been accepted and accept the appeal.
-	- If the appeal was processed using the speedy appeal process and the ban time was within guidelines, you must be able to articulate why the appeal was accepted and should do this on the appeal itself.
+8. Check for ban evasion. If found deny the appeal.
+9. Post a response on the appeal which must be a summary of the following:
+    - The outcome of the appeal.
+    - The facts relied on for the outcome.
+    - An opinion detailing why you, the appeals team or the admin team as a whole have decided upon the outcome.
+    - If applicable, when the player is able to reappeal.
+10. Implement the outcome