In times of crisis, communications systems are often overwhelmed with people trying to find basic information about testing, symptoms, community response, and other resources. When communication lines get clogged, people who need real help can't get through. Chatbots help respond to tens, even hundreds, of thousands of messages a day.
How can this help ? Whether via text, websites, conversing with chatbots and other AI-enabled resources can play a critical role in helping communities quickly understand crucial information and free up customer service resources to focus on higher-level issues.