Simulation model to run scenarios on staffing/operations readiness for a call center

Call center statistics analysis.

Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases

PHP Web based Contact Center for UA e-commerce businesses based on Asterisk with live connections to Ukrainian local Distributors to monitor in-stock items

ARIMA time series model with end-to-end mlops using Google Cloud Platform (GCP).

Overview of the analysis