PartialRefunds

Partial Refunds

This enables merchants to refund single items, in addition to refunding an amount or the complete order.

Perform partial refund

1. Navigate to your “orders” section.
2. Find the order that you want to partially refund, press on it.
3. At the top you will see “Partial refund”, press it.
4. Select the desired action with the partial refund, and confirm it.

Troubleshooting

With one of the recent changes in Mollie, the process of a refund takes a bit. So if you start a refund, it's not automatically refunded and thus appears as "paid" in Prestashop. Once the refund is complete, it will be automatically updated in Prestashop using webhook notifications. You can open the transaction in the Mollie dashboard to see if a refund is in process.