Troubleshooting

Troubleshooting

Here you can find a list of different problems along with possible solutions. Let us know if anything is missing!

Payment Methods

Payment method not existing in Front office

If one or all payment methods do not exist in Prestashop, please verify the following:

• Is your payment method unlocked and enabled in the Mollie Dashboard?
• Try to set either the LIVE Api Key + Test Mode ON, or the TEST Api Key + Test Mode OFF in the module configuration and reinstall the module. This should automatically fetch available payment methods from your Mollie account and create them in Prestashop.

Order cannot be marked as "shipped"

Order is paid as a single payment (not an order) at Mollie

This error means that the Prestashop order has been made using the "Payments API" and not the "Order API". That means there is only an existing transaction but no order in Mollie. Mollie transactions cannot be marked as "shipped". This is no bug, it's indeed as expected. Only orders in Mollie have this feature. There should be no need to mark this order as "shipped". If you want to use this feature for all payments and not only for Klarna, you might want to enable creating orders for ALL payment methods besides Klarna.

Order is refunded but stays "paid"

With one of the recent changes in Mollie, the process of a refund takes a bit. So if you start a refund, it's not automatically refunded and thus appears as "paid" in Prestashop. Once the refund is complete, it will be automatically updated in Prestashop orders using webhook notifications. You can open the transaction in the Mollie dashboard to see if a refund is in process.

Payment method does not appear in front office

If you have selected a specific payment method in the back office, and it’s not appearing in the front office, make sure to go to your back office -> Payment -> Preferences -> Country restrictions, in there check if Mollie isn’t restricted to any country from the given list.

Github

If you’re having any issues with the module’s configuration, settings, or anything else Mollie related, be sure to checkout our Github community’s open/closed issues, as often times the issue can be already answered or solved in a previously raised ticket, you can check them out here.

Module is not installing

If by any chance the module is throwing an error, and you are not able to install it, be sure to give it a one more time, and if that doesn’t help, uninstall the module, remove it from your Prestashop files completely, download the latest or needed version from here, and try to install the .zip file manually.

More information can be found in the “README.md” file that comes with the module.