11.0 helpdesk improvement

helpdesk/README.rst

@@ -17,7 +17,7 @@ Helpdesk
     :target: https://github.com/aitorbouzas/helpdesk/tree/11.0/helpdesk
     :alt: aitorbouzas/helpdesk
 
-|badge1| |badge2| |badge3| 
+|badge1| |badge2| |badge3|
 
 This module adds Helpdesk functionality in Odoo.
 
@@ -76,6 +76,8 @@ Contributors
 * `Factor Libre <https://factorlibre.com>`_:
 
   * María Alhambra
+  * Daniel Cano
+  * Adrián Cruz
 
 Maintainers
 ~~~~~~~~~~~

helpdesk_improvement/README.rst

@@ -0,0 +1,87 @@
+=====================
+Helpdesk Improvement
+=====================
+
+.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-aitorbouzas%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/aitorbouzas/helpdesk/tree/11.0/helpdesk
+    :alt: aitorbouzas/helpdesk
+
+|badge1| |badge2| |badge3|
+
+This module adds Helpdesk functionality in Odoo.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Usage
+=====
+
+* Go to...
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/aitorbouzas/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us smashing it by providing a detailed and welcomed
+`feedback <https://github.com/aitorbouzas/helpdesk/issues/new?body=module:%20helpdesk%0Aversion:%2011.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* AdaptiveCity
+* C2i Change 2 Improve
+* Domatix
+* Factor Libre
+* SDi Soluciones
+
+Contributors
+~~~~~~~~~~~~
+
+* `Domatix <https://www.domatix.com>`_:
+
+  * Carlos Martínez
+
+* `Adaptive City <https://www.adaptivecity.com>`_:
+
+  * Aitor Bouzas
+
+* `SDi Soluciones, S.L. <https://www.sdi.es>`_:
+
+  * Oscar Soto
+  * Jorge Luis Quinteros
+
+* `C2i Change 2 improve <http://www.c2i.es>`_:
+
+  * Eduardo Magdalena <emagdalena@c2i.es>
+
+* `Factor Libre <https://factorlibre.com>`_:
+
+  * María Alhambra
+  * Daniel Cano
+  * Adrián Cruz
+
+Maintainers
+~~~~~~~~~~~
+
+This module is part of the `aitorbouzas/helpdesk <https://github.com/aitorbouzas/helpdesk/tree/11.0/helpdesk>`_ project on GitHub.
+
+You are welcome to contribute.

helpdesk_improvement/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_improvement/__manifest__.py

@@ -0,0 +1,30 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    'name': 'Helpdesk Improvement',
+    'summary': """
+        Helpdesk""",
+    'version': '11.0.1.0.0',
+    'license': 'AGPL-3',
+    'category': 'After-Sales',
+    'author':   'AdaptiveCity, '
+                'C2i Change 2 Improve, '
+                'Domatix, '
+                'Factor Libre, '
+                'SDi Soluciones, '
+                'Odoo Community Association (OCA)',
+    'website': 'https://github.com/OCA/helpdesk',
+    'depends': [
+        'helpdesk',
+        'mail',
+        'portal',
+    ],
+    'data': [
+        'views/res_config_view.xml',
+        'security/ir.model.access.csv',
+        'views/helpdesk_improvement_menu.xml',
+        'views/helpdesk_improvement_view.xml'
+    ],
+    'application': True,
+    'installable': True,
+}

helpdesk_improvement/i18n/es.po

@@ -0,0 +1,148 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_improvement
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 11.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2019-06-20 08:54+0000\n"
+"PO-Revision-Date: 2019-06-20 11:06+0200\n"
+"Last-Translator: <>\n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Plural-Forms: \n"
+"Language: es\n"
+"X-Generator: Poedit 2.0.6\n"
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,name:helpdesk_improvement.case_helpdesk_blacklist
+#: model:ir.ui.menu,name:helpdesk_improvement.menu_help_blacklist
+msgid "BlackList"
+msgstr "BlackList"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.res_config_settings_view_form_inherit_helpdesk
+msgid "BlackList Configuration:"
+msgstr "Configuración de la BlackList:"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.helpdesk_form_view_blacklist
+msgid "Blacklist Form"
+msgstr "Blacklist Form"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.helpdesk_tree_view_blacklist
+msgid "Blacklist Tree"
+msgstr "Blacklist Tree"
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,help:helpdesk_improvement.case_helpdesk_blacklist
+msgid "Click to create a blacklist item."
+msgstr "Pulsa el botón para crear un elemento en la BlackList."
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,help:helpdesk_improvement.case_helpdesk_whitelist
+msgid "Click to create a whitelist item."
+msgstr "Pulsa el botón para crear un elemento en la WhiteList."
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,name:helpdesk_improvement.helpdesk_ticket_config_settings_action
+msgid "Configure Helpdesk"
+msgstr "Configuración de Helpdesk"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.res_config_settings_view_form_inherit_helpdesk
+msgid "Create BlackList item when"
+msgstr "Crea un elemento en la BlackList cuando "
+
+#. module: helpdesk_improvement
+#: model:ir.model,name:helpdesk_improvement.model_helpdesk_ticket_blacklist_line
+msgid "Emails detected as machines"
+msgstr "Mails detectados como máquinas"
+
+#. module: helpdesk_improvement
+#: model:ir.model,name:helpdesk_improvement.model_helpdesk_ticket_whitelist_line
+msgid "Emails excluded from blacklist"
+msgstr "Mails excluidos para la creación automática de elementos para la BlackList"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.res_config_settings_view_form_inherit_helpdesk
+msgid "Helpdesk"
+msgstr "Helpdesk"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.res_config_settings_view_form_inherit_helpdesk
+msgid "Helpdesk BlackList"
+msgstr "Helpdesk BlackList"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.crm_helpdesk_form_view_whitelist
+msgid "Helpdesk Whitelist"
+msgstr "Helpdesk Whitelist"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.helpdesk_tree_view_whitelist
+msgid "Helpdesk Whitelist Tree"
+msgstr "Helpdesk Whitelist Tree"
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,help:helpdesk_improvement.case_helpdesk_blacklist
+msgid "Helpdesk allow to have an email list in order to disable sending automatic messages."
+msgstr "El sistema de helpdesk permite tener una lista de direcciones de correo electronico con el fin de que se deshabilite para los tickets creados por ellos el envío de mails automáticos."
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,help:helpdesk_improvement.case_helpdesk_whitelist
+msgid "Helpdesk allow to skip for this list the blacklist limitation."
+msgstr "El sistema de helpdesk permite establecer excepciones para evitar que el sistema cree elementos automaticamente en la BlackList."
+
+#. module: helpdesk_improvement
+#: model:ir.model.fields,field_description:helpdesk_improvement.field_connector_config_settings_helpdesk_improvement_number_of_minutes
+#: model:ir.model.fields,field_description:helpdesk_improvement.field_res_config_settings_helpdesk_improvement_number_of_minutes
+msgid "Number of minutes."
+msgstr "Número de minutos."
+
+#. module: helpdesk_improvement
+#: model:ir.model.fields,field_description:helpdesk_improvement.field_connector_config_settings_helpdesk_improvement_number_of_tickets
+#: model:ir.model.fields,field_description:helpdesk_improvement.field_res_config_settings_helpdesk_improvement_number_of_tickets
+msgid "Number of tickets."
+msgstr "Número de tickets creados."
+
+#. module: helpdesk_improvement
+#: model:ir.ui.menu,name:helpdesk_improvement.helpdesk_ticket_config_settings_menu
+msgid "Settings"
+msgstr "Ajustes"
+
+#. module: helpdesk_improvement
+#: code:addons/helpdesk_improvement/models/helpdesk_improvement.py:10
+#: code:addons/helpdesk_improvement/models/helpdesk_improvement.py:25
+#: code:addons/naturitas/OCA/h_fl/OCA-helpdesk/helpdesk_improvement/models/helpdesk_improvement.py:10
+#: code:addons/naturitas/OCA/h_fl/OCA-helpdesk/helpdesk_improvement/models/helpdesk_improvement.py:25
+#: sql_constraint:helpdesk.ticket.blacklist.line:0
+#: sql_constraint:helpdesk.ticket.whitelist.line:0
+#, python-format
+msgid "The email must be unique!"
+msgstr "El email debe ser único!"
+
+#. module: helpdesk_improvement
+#: model:ir.actions.act_window,name:helpdesk_improvement.case_helpdesk_whitelist
+#: model:ir.ui.menu,name:helpdesk_improvement.menu_help_whitelist
+msgid "WhiteList"
+msgstr "WhiteList"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.res_config_settings_view_form_inherit_helpdesk
+msgid "minutes."
+msgstr " minutos."
+
+#. module: helpdesk_improvement
+#: model:ir.model,name:helpdesk_improvement.model_res_config_settings
+msgid "res.config.settings"
+msgstr "res.config.settings"
+
+#. module: helpdesk_improvement
+#: model:ir.ui.view,arch_db:helpdesk_improvement.res_config_settings_view_form_inherit_helpdesk
+msgid "tickets are created over a period of"
+msgstr " tickets sean creados en un periodo de tiempo de"

helpdesk_improvement/models/__init__.py

@@ -0,0 +1,2 @@
+from . import helpdesk_improvement
+from . import res_config

helpdesk_improvement/models/helpdesk_improvement.py

@@ -0,0 +1,33 @@
+from odoo import fields, models, _
+
+
+class HelpdeskBlacklistLine(models.Model):
+    _name = "helpdesk.ticket.blacklist.line"
+    _description = "Emails detected as machines"
+
+    _sql_constraints = [
+        ('helpdesk_ticket_blacklist_lineunique_code', 'UNIQUE (email)',
+         _('The email must be unique!')),
+    ]
+
+    email = fields.Char('Email', help="email to block", required=True)
+    comment = fields.Text(
+        'Comment',
+        help="Reason wich this email is in the list", required=True)
+
+
+class HelpdeskWhitelistLine(models.Model):
+    _name = "helpdesk.ticket.whitelist.line"
+    _description = "Emails excluded from blacklist"
+
+    _sql_constraints = [
+        ('crm_helpdesk_whitelist_unique_code', 'UNIQUE (email)',
+         _('The email must be unique!')),
+    ]
+
+    email = fields.Char(
+        'Email', help="email to exclude from blacklist",
+        required=True)
+    comment = fields.Text(
+        'Comment',
+        help="Reason wich this email is in the list", required=True)

helpdesk_improvement/models/res_config.py

@@ -0,0 +1,44 @@
+from odoo import fields, models, api
+
+
+class HelpdeskConfigSettings(models.TransientModel):
+    _inherit = 'res.config.settings'
+
+    # Getter / Setter Section
+    @api.model
+    def get_values(self):
+        res = super().get_values()
+        ir_config_sudo = self.env['ir.config_parameter'].sudo()
+        number_of_minutes = ir_config_sudo.get_param(
+            'helpdesk_improvement_number_of_minutes')
+        number_of_tickets = ir_config_sudo.get_param(
+            'helpdesk_improvement_number_of_tickets')
+        res.update(
+            helpdesk_improvement_number_of_minutes=int(
+                number_of_minutes),
+            helpdesk_improvement_number_of_tickets=int(
+                number_of_tickets
+            )
+        )
+        return res
+
+    @api.multi
+    def set_values(self):
+        super().set_values()
+        ir_config_sudo = self.env['ir.config_parameter'].sudo()
+        if self.helpdesk_improvement_number_of_minutes:
+            ir_config_sudo.set_param(
+                'helpdesk_improvement_number_of_minutes',
+                self.helpdesk_improvement_number_of_minutes
+            )
+        if self.helpdesk_improvement_number_of_tickets:
+            ir_config_sudo.set_param(
+                'helpdesk_improvement_number_of_tickets',
+                self.helpdesk_improvement_number_of_tickets
+            )
+
+    helpdesk_improvement_number_of_tickets = fields.Integer(
+        string='Number of tickets.')
+
+    helpdesk_improvement_number_of_minutes = fields.Integer(
+        string='Number of minutes.')

helpdesk_improvement/readme/CONFIGURE.rst

@@ -0,0 +1,14 @@
+To configure this module, you need to:
+#. Create the range of emails per minute.
+
+-------------------
+Settings
+-------------------
+
+#. Go to *Helpdesk > Configuration > Settings* to edit the range.
+#. Edit the range of the Blacklist configuration.
+#. Set the number of emails and the minutes.
+
+.. figure:: ../static/description/Settings.png
+   :alt: Settings
+   :width: 600 px