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Determine requirements for support issues from contact page #1769

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11 tasks
ryanfchase opened this issue Jun 16, 2024 · 2 comments
Open
11 tasks

Determine requirements for support issues from contact page #1769

ryanfchase opened this issue Jun 16, 2024 · 2 comments
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Feature: automations Tickets relating to the set up or implementation of repository automations Feature: Communication Emails, Presentations, etc. Feature: User Feedback P-feature: Contact Us Pre-Launch Describes an issue that must be completed in order to launch Role: Product Management size: 0.50pt Can be done in 3 hours
Milestone
06 - Product Main...

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@ryanfchase
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ryanfchase commented Jun 16, 2024 •
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Overview

We need to come up with the labels, milestone, and project board info for support tickets that are opened when a user submits feedback from the contact page

Action Items

  • determine title
  • determine issue body
    • include all fields from the form itself (e.g. first-name, last-name, email, association, message)
    • determine what our action items should be in order to close the support ticket
  • determine which labels to use, if any
  • determine if it needs a milestone, if any
  • Determine if we should add it to our existing support board, or create a new one
  • create a support ticket template (in case we need to do any by hand)
  • final review with Bonnie

Resources/Instructions

Screenshots

Screenshot of Contact Page Form

All the fields present in the contact page form
image
@ryanfchase ryanfchase added Feature: Communication Emails, Presentations, etc. Role: Product Management P-feature: Contact Us Feature: User Feedback size: 0.50pt Can be done in 3 hours Feature: automations Tickets relating to the set up or implementation of repository automations labels Jun 16, 2024
@ryanfchase ryanfchase mentioned this issue Jun 16, 2024
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@ryanfchase
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Ticket needing review, ty @bberhane @cottonchristopher

@ryanfchase ryanfchase mentioned this issue Jun 16, 2024
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@bberhane bberhane added Pre-Launch Describes an issue that must be completed in order to launch and removed ready for product labels Jun 17, 2024
@bberhane
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@ryanfchase G2G with updated labels and moved to prio backlog

This was referenced Aug 21, 2024
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Labels
Feature: automations Tickets relating to the set up or implementation of repository automations Feature: Communication Emails, Presentations, etc. Feature: User Feedback P-feature: Contact Us Pre-Launch Describes an issue that must be completed in order to launch Role: Product Management size: 0.50pt Can be done in 3 hours
Projects
311: Project Board
Status: Prioritized Backlog (ready to be assigned)
Milestone
06 - Product Maintenance
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@ryanfchase @bberhane